Telecoms Helpdesk

**Title**: Helpdesk Provisioning and Support
**Location**: Manchester
**Hours**: Monday - Friday: 9:30am - 6:00pm
**Contractual Status**: Full time, Permanent

As a member of our Provisioning & Support Team, you will be responsible for dealing with fault diagnosis and support for our wide range of products and services including:

- Hosted Telephony (VoIP)
- Connectivity
- UC
- WLR

**Overview of Key Responsibilities, Tasks and Activities**:

- Fault diagnosis and efficient management to resolution
- Establish customer requirements and assess their needs through to implementation.
- Escalating queries and concerns where necessary
- Liaising with suppliers
- Provisioning products and services

**Required Skills and Abilities**:

- Experience within the telecommunications industry in a support role
- Technical knowledge and understanding.
- Understanding of Asterisk based phone system will be advantageous
- Ability to multi-task and work under pressure
- A desire to work as part of a team to generate fresh and innovative ideas
- High attention to detail
- Effective organisational and communication skills
- Strong telephone manner
- Hold all work-related information and materials confidential

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year