Team Leader

6 months ago

Horsham, United Kingdom WSCC Full time

**Working for us**
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. Upon joining us you will have access to a range of benefits including:
For a full list this can be found at our **Rewards and Benefits page.**
**The Opportunity**
Some of the things your role will consist of:

- Delivering a timely and efficient administrative support service through the supervision of a team of administrators, planning the allocation of work to meet demand, co-ordinating the team to meet service objectives and corporate policies and delivering a customer focussed service within available resources.
- Ensuring policies and procedures are followed appropriately and advise upon service impact of policy and/or process amendments.
- Preparing accurate and reliable reports, statistical and other administrative based activity information, including providing ad hoc and regular reports to identify any issues and monitor against objectives.
- Ensuring officers are appropriately briefed for meetings and represent the team/service at meetings as appropriate.
- Supervising administrative staff in a team including outposted staff (if applicable). Manage day-to-day staffing processes such as recruitment and absence management, with support from HR where appropriate.

For a more complex list of key responsibilities, please see the job description.
**About you**
To succeed in the role, you will need to:

- Have experience of a customer-orientated environment.
- Have developed communicative skills and build strong working relationships at all levels and across teams, as well as with external partners and our children and families.
- Have experience of dealing with confidential and sensitive issues in a professional manner.
- Use your own initiative to achieve the team objectives and plan your team’s workload to meet demand and will support your team to deliver output of a high standard.
- Grow your knowledge of the service area to participate in any initiatives and make improvements to processes where appropriate.
- Have excellent literacy and analytical skills to understand and interpret complex written information which will help develop practical, effective approaches and solutions.
- Have excellent numeracy skills to interpret and advise on complex data.
- Be able to make sound pragmatic problem-solving decisions, which will have a wider service impact.
- Be able to provide effective supervisory, coaching and performance management skills including and the ability to provide direction and support to individuals and teams including those working across different disciplines or locations.
- Have sound and accurate IT and keyboard skills.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
**Further information**
The reference number for this role is **CAFHE05140**.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you

EC

Job Reference: CAFHE05140

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