Ward Clerk

6 months ago


Stockport, United Kingdom Stockport NHS Foundation Trust Full time

An exciting opportunity has arisen on Ward B6 at Stepping Hill Hospital to join our ward team working within our Medicine Team.

You will be responsible for greeting patients and their relatives on arrival and general administration within the department including filing, tracking and obtaining patients notes. You must have an excellent telephone manner and communication skills within this busy unit which will involve answering and re-directing calls to many of our areas.

CORE DUTIES

Excellent communication skills

Excellent Telephone skills

Excellent ICT skills as part of this role

Accurately record of patients information

Responsible for dealing with patient enquiries

Respect Clients Confidentiality

Assist with maintenance of office stationery

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:
Between 27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

NHS Staff discounts

Cycle to work scheme

Salary finance - for loans, savings, budget planning and tips on managing debt

Stockport Credit Union
- for local financial advice 3033

CORE DUTIES

Excellent communication skills, as you will need to speak to patients on a daily basis and have excellent telephone communication skills, you will also need to communicate with other professionals as we work within a multi-disciplinary team.

Accurately record on Patient Centre/PAS all related data. Update and revision of information.

Responsible for dealing with patient enquiries including using initiative to appropriately handle sensitive issues, ensuring that confidentiality is maintained at all times.

Assist with maintenance of office stationery, including photocopying and filing as required and restocking the wards documents and weekly/ daily supplies

Excellent IT skills as part of this role as you will be expected to transfer and discharge patients on the computer system and forward information on to different areas within the trust.

Liaise with other professionals regarding clients and their information within the trust, as well as GP clinics and other departments.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require an enhanced DBS check at a cost of £43.50. This cost will be deducted from your first Trust salary. In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.


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