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Front of House Staff Member

4 months ago

Banstead, United Kingdom MOUNTEVER FOODS LIMITED Full time

The Burger Club Banstead started operations 2 years ago and developed as a well known restaurant in the area. Our food is freshly cooked and hand crafted to perfection.

We believe that hospitality is a great career choice and we place a lot of focus on this internally. We offer opportunities for people in our teams to learn, grow, develop and train. If you want a great, fulfilling and rewarding career, The Burger Club could be the right company for you.

JOB Description
- Greet customers politely as they enter the restaurant
- Accurately and completely take food and beverage orders, efficiently serve food and beverages to customers and attend to customers' needs.
- maintain an up-to-date working knowledge of the menu items and daily specials
- explain the menu items in terms of preparation, ingredients and presentation
- be aware of allergy information on menu items
- answer inquiries about food and beverage items on the menu
- check food orders with customers to ensure correctness
- input the order into POS System
- work with bartenders to fill beverage orders
- work with kitchen staff to process and expedite food orders
- pre-set table for the orders
- deliver and serve food at tables
- use established food handling and serving techniques
- ensure customers are satisfied with their food orders, beverages and service
- upsell food and beverage items throughout the meal
- monitor customer's needs and promptly handle requests
- handle customer complaints in a polite and professional manner
- maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
- prepare and provide customers with accurate check for the meal
- process cash and credit card payments
- Prepare to-go boxes for customers
- re-set and prepare table for customers including decorations, condiments, napkins, utensils
- maintain a clean and organized service area
- dispose of trash according to established procedures
- perform any side-work as requested
- comply with safety, health and hygiene policies and procedures
- Must be able to operate food appliances
- Must be able to provide great customer service
- Using electronic tills to take orders
- Keeping hygiene standards high by cleaning everything after use
- Training will be provided

Please submit your CV. To be considered you must rights to work in UK.
As we believe strongly on looking after our staff, we have the following benefits included:

- Paid Breaks
- Free Employee Meals
- Structured Training
- Opportunities to develop within the team and grow yourself
We look forward to meeting you
If you think this could be the job for you, get in touch now

Part-time hours: 15 -25 per week

**Job Types**: Full-time, Part-time, Contract, Permanent

**Salary**: £10.50-£12.00 per hour

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-25 per week

**Salary**: £9.50-£12.00 per hour

**Benefits**:

- Store discount

**Experience**:

- Hospitality: 1 year (required)
- Customer service: 1 year (required)

Work Location: One location

Reference ID: BC3008