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Pensions Administrator
4 months ago
Pensions Administrator (hybrid and homeworking options)
Preston
About Us
The Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies.
We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
Our main aim is to ensure that our customers can retire in comfort, enjoying their well-earned time off without worrying where their income is coming from. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.
The benefits
- From £20,000 per annum depending on experience
- 25 days’ holiday, plus Bank Holidays and additional concessionary days, with the ability to purchase additional leave
- Access to an excellent pension scheme with generous employer contributions
- Employee assistance programme
- Employee referral scheme
- 37 hour working week, with flexibility in working pattern
- Access to our bespoke Reward Discount Scheme, "Your Perk Site"
Key Accountabilities
- To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect of these areas
- To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team
Person Specification
- Practical working experience in an office administration role.
- Previous experience in the pension or financial services industry is desirable but not a necessity
- Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with the confidence to work independently when required whilst also being an effective team player
**Qualifications**:
- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development and you will be supported to reach your full potential.
What’s more, our four key values support every aspect of our work, guiding and directing us and ensuring we remain on the right track. Specifically, these are:
- Working together
- Committed to excellence
- Forward thinking
- Doing the right thing
Webrecruit and LPPA are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.
Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.
