Customer Service Reservationist

6 days ago


Bruton, United Kingdom The Newt in Somerset Full time

**Customer Service Reservationist**

**Up to £20,800 per annum plus service charge of up to £2500 per annum and fantastic benefits**

**Evening and weekend availability required**

**Our Customer Service Reservationists**

**Your Newt Rewards**
- Exceptional working environment, fresh estate grown meal provided each day
- Free fitness classes onsite
- Free inspirational talks from leading guest speakers each month
- 15% discount on online shop and free delivery
- 30% discount in the shops across the estate
- 30% discount at restaurants across the estate
- 30% discount on Newt cyder and Babylonstoren wine
- 50% discount in the Spa
- Discounted hotel stays for staff
- Garden Membership
- Free entry to our partner gardens including the Eden Project
- Family Events 3 times per year
- Access to internal/external training qualifications and programmes
- Cross Training and career development opportunities

**Key Responsibilities**:

- Answer incoming calls with a smile
- Proactively assist guest’s with enquiries
- Successfully convert new enquiries
- Manage guest expectations
- Accurately record reservations
- Payment handling over the phone and via online systems
- Enforce company parameters & cancellation policies
- Ensure data is stored securely
- Assist colleagues & other departments where required

**Skills and Experience**
- **
Customer service experience essential**:

- **Experience in the hospitality industry preferred**:

- **Communication Skills**:

- ** Attention to detail**:

- **Problem solving and innovative thinking**:

- ** Teamwork**:

- ** Computer literate**:

- ** Willingness to learn and work with a variety of systems**

INDHOTEL



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