Warehouse Service Coordinator

7 months ago

Bristol, United Kingdom Tesco Full time

About the role
Coordinating our warehouse service operations and colleagues on Goods In, Assembly, Over The Bank (OTB)/Trunking, FLT or Goods Out. Keeping the operation efficient and escalating issues or decisions that need management intervention to the Warehouse Service Team Manager.

You will be responsible for
- I coordinate the people in my area keeping the operation efficient, escalating issues or decisions that need management intervention to the Warehouse Service Team Manager(s):

- I coordinate the daily operation in a specific area of the Warehouse in my Distribution Centre from the podium/ work-stations on either Goods In, Assembly, Over The Bank (OTB)/Trunking, FLT or Goods Out.
- I keep the operation running smoothly and efficiently whilst keeping the Warehouse Service Team Manager(s) and the Duty Manager informed of progress during the shift.
- I work with colleagues to make sure they have and use the equipment they need, taking ownership of the equipment in my area (including loose equipment, printers, Arm Mounted Terminals, damaged cages, labels etc).
- I keep the Warehouse Service Team Manager(s) informed of how my area is doing, asking for support if required and escalating issues that need a Manger to intervene as required.
- I communicate with colleagues so they know where they are being deployed for the shift, issuing work to colleagues as per the plan for the day and to meet the needs of the operation.
- I monitor/over-see great hygiene standards in my area of responsibility, leading by example and cleaning as I go to reduce stock waste and the possibility of potential pest infestations.
- I make day-to-day operational (routine) decisions required for the area I am coordinating, and refer complex operational or any people/safety related matters to the Warehouse Service Team Manager(s) for them to make the right decisions using their experience/judgement. â-ª I sign all Mechanical Handling Equipment defects notes.
- I deliver all routines in line with the training provided and I provide assistance to colleagues to keep the operation running smoothly.
- I attend all safety refresher training and ensure all colleagues in my area attend theirs when it is scheduled.
- I ensure all podiums that I work on are clear of stock and are kept organised, tidy and stocked with any relevant consumables.
- I keep the People and Safety Trainer and Warehouse Service Team Manager(s) aware of any safety training gaps I may spot in my area.

You will need
- I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
- I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
- I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
- My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
- I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and prefer

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