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Head of Customer Insight

4 months ago

West Midlands Region, United Kingdom Harnham Full time

**HEAD OF INSIGHTS**

**£90,000**

**WEST MIDLANDS (HYBRID)**

This role is a highly exciting opportunity for a Head of Insight to take on a role for a highly reputable travel company with exciting data-driven plans going forward

**THE COMPANY**

The company are renowned throughout Europe as a high-end travel company, specialising in cruise holidays. Since Covid restrictions were lifted, the travel industry has grown more than ever before, and the company have decided to turn to a data transformationat a time of such fast growth.

**THE ROLE**

The day to day of the role will typically involve:

- Analysing customer and competitor behaviour
- Ensuring the brand is as marketable and up to standard as possible
- Work alongside the Marketing and CRM teams
- Show expertise in customer segmentation and identify where change is needed
- Work closely with the company's external agencies

**SKILLS AND EXPERIENCE**
- Strong SQL abilities and experience
- Experience managing and/or mentoring others
- Ideally an ecommerce or travel background
- Hands on role despite being a Head role. Must show enthusiasm to get stuck in
- 5 years' analytics experience and ideally previous 'Head of' roles
- Stakeholder management

**BENEFITS**
- Exposure to senior stakeholders
- Up to £90,000
- Hybrid working
- Growth opportunities
- Travel discounts

**HOW TO APPLY