Bar Back

3 weeks ago


London, United Kingdom Market Halls - Victoria Full time

**REPORTS TO**:

- BAR SUPERVISOR, BARTENDER**About Us**:

- Inspired by worldwide influences and trips to hundreds of food halls, captivating architecture, stand-out bar experiences, trusted membership clubs, hotels, urban escapes and community hubs, our emphasis is on creating a bustling atmosphere of fun. Market Halls is the ultimate destination; blending imaginative food experiences with great bars, a cultural events programme, community initiatives, a place to work and a place to meet friends. It’s a place where ‘staying awhile’ is highly encouraged.**Key Objectives and Responsibilities**:

- Delivering customer service to all visitors
- Being a Brand Ambassador for Market Halls by representing the company’s core beliefs and values.
- Restocking liquor bottles and changing kegs.
- Learning cocktail recipes and other menu items and the preperations for them.
- Cleaning bar and table surfaces throughout the shift.
- Wiping down chairs, railings, and other high-touch surfaces.
- Removing and disposing of bags from rubbish bins in and around the bar area.
- Removing used glassware are other utensils from customers’ table during their stay.
- Sweeping and mopping in and around bar service areas and guest common areas.
- Answering customer questions and routing customer complaints to the appropriate staff member.
- Assisting bartenders with taking guest orders and processing orders in the point-of-sale system during peak business hours.
- Stocking bar items such as glassware, straws, toothpicks, napkins, garnishes, ice, towels, and cleaning supplies (this may include restocking for bar opening or closing).
- Ensuring that taps, coolers, and other appliances like blenders or coffee makers are working properly; troubleshooting simple malfunctions as needed.
- Report any security issues that you may see to the onsite Security team or the Manager on Duty.
- Maintain the venue to a high standard of cleanliness, in line with the the EHO Health and Hygiene Standards.

**General**:

- Work closely with Market Hall’s Floor team to ensure customers/guests are well looked after and have the best possible experience during their visit.
- Work closely with the Bar Manager on initiatives and promotions.
- Comply with all policies set out by Market Halls to include:

- a. H&S- b. Food Hygiene- c. Fire regulations- d. Licensing Law- e. Sales of Goods/Trading Standards- Any other duties as reasonably requested by the Head of Operations or any member of the Senior Leadership Team.

**Person Specification**
- Experience and qualifications,

**Essential**
- Experience of:

- Working in a customer service environment, preferably within a busy bar.
- Knowledge of popular cocktails and alcoholic drinks.
- Cash handling

**Desirable**
- Experience of working as a Barback or Bartender in a busy city/town bar
- Extensive knowledge of all beverages with the ability to make recommendations
- Stock control, cleaning and hygiene standards.

**Skills and approach**
- Knowledgeable and passionate about food & drink
- A clear and persuasive communicator
- Excellent emotional intelligence
- An ability to upsell
- A desire to please customers
- Organised, professional and efficient, able to prioritise.
- Complaint handling/service recovery
- A flexible approach to working hours as the role requires some evening work;
- Enthusiastic about food and drink trends and passionate about our Market Halls Mission.

INDFOH


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