Customer Engagement Team Lead

2 weeks ago

Cambridgeshire, United Kingdom The Cambridge Building Society Full time

**What makes us different?**

The Cambridge provides a safe place for savings and helps people have a home.

The team are all guardians of The Cambridge, it was here long before we were and with the hard work we put in to keep The Cambridge great we'll be handing guardianship over to future generations.

**An awesome brand to work for**
The Cambridge is a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here.

**Excellent employee benefits package**
Including concessionary mortgage rate, 12% company contribution pension scheme, a generous holiday scheme plus 3 additional days (for birthday, work anniversary and Christmas shopping), private medical insurance, life assurance and financial support for qualifications.

**Learning and development**
By supporting our team members in their learning and personal development, we aim to develop a loyal and productive work force, who are knowledgeable, confident and are empowered to provide an excellent customer experience.

**Commitment to the community**
We take an active role in the communities in which we live and work. Teams across the Society work with various charities and community groups, voluntarily giving their own time to help make a difference.

**Customer Engagement Team Lead - Cambridgeshire**

Are you passionate about giving excellent customer service?

We are looking for someone to join our branch network.

We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes.

You’ll also enjoy learning about our products and services so you can recommend these to our customers.

**Salary and working hours**:
Basic salary £28,000.00 working Monday to Friday (36.25 hours per week). Pro rata for part time working.

Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,518 - £2,687 depending on the Saturday opening hours for each location.

**Some of the things you’ll be doing day-to-day (depending on location)**:
Coaching, developing and supporting team members to ensure you have a high performing team

Conduct regular development reviews with your team to support their success at work

Working alongside the Training Lead to ensure your team have an in-depth knowledge of our products and services

Deliver significant savings and mortgage objectives

Coach team members on how to respond to customer complaints and act as the first point of escalation

Be accountable for following the compliance regulations that keep our business and customers safe

Working in a small team in Store, but be part of a wider team working across The Cambridge

**The Cambridge will reward you with**:
On the job training so you feel confident in your role
A continuous development programme to support your progression
Annual holiday - 24 days plus bank holidays, your birthday, a Christmas shopping day and anniversary day (start date)
Private health care with cinema and Caffe Nero discounts
A reduced mortgage rate
Excellent pension scheme - if you pay in 4%, we pay in 12%
Career progression across the Society
A chance to give something back through our Community programme
A positive working culture which encourages you to have a voice

**As we provide a regulated financial service, we will require suitable references and a credit check to be carried out.**

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Overtime

Supplemental pay types:

- Performance bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person

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