Operational Support Manager

2 weeks ago

Watford, United Kingdom Biffa Ltd Full time

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management

Help us make a difference as an **Operational Support Manager** covering our London and South Operational locations such as - **London, East Anglia, South East, and South Midlands**.

**A quick look at the role.**

The Operational Support Manager supports the region to drive through continuous improvement and support any operational business projects and developments. You will engage with relevant stakeholders across the Biffa network to achieve project goals and ensurewe deliver a first class customer experience in line with pre-defined business KPI's. The Operational Support Manager is a very hands on position and can have you stepping in to support as a Traffic Dispatcher one day, to then training new staff or supportingthe roll out of a new project. Flexibility is key as the role does involve daily travel and occasions where shift patterns may need to change (the role is Monday to Friday).

**Why it's an opportunity not to be wasted.**
- The Ops Support Manager will support Depots that require additional support to ensure an increase in operational productivity and an improved quality of service is provided.
- The role will provide additional resource to our Depot Teams and as part of your day, you may need to step in as Traffic Dispatcher or Team Senior to cover staff absence or training.
- You will manage projects and work with key stakeholders across the organisation as defined by the parameters of the project. Projects may include, business acquisitions, re-routes and Operational re-structures.
- The Ops Support Manager will work closely with the operational teams and increase management capability through knowledge sharing, training and support.
- The role will work within cross-divisional teams to provide integrated waste solutions and ensure we are using best practice.
- The Ops Support Manager works closely with project teams/IT teams to continuously improve the operational systems, processes and policies to support regional growth and performance.
- The Operations Support Manager will have a great opportunity to develop through on the job learning/training and as part of the role, will have the opportunity to gain qualifications such as a CPC and CoTC to name a few.

**Requirements**:
**Here's what we require**:

- Experience of working in a position of similar responsibility ideally in Services or Logistics Industry.
- Knowledge and/or experience of delivering continuous improvement within an Operational or Service environment.
- Local geographical knowledge ideal.
- An understanding of the requirements of working within a time critical service would be a benefit.
- An understanding of Profit and Loss data is desirable.
- Experience of managing in a labour intensive, multi-shift environment is ideal.
- Full UK Driving Licence is required as there is frequent travel.

**The Operational Support Manager must be**:

- Confident and assertive.
- Well organised with excellent attention to detail.
- Able to manage their own workload effectively while keeping to strict deadlines.
- Robust and resilient while being able to absorb pressure and respond positively.
- Able to communicate with conviction, plan with precision and most importantly, play well with others.

**Benefits**

**And here's why you'll love it at Biffa.**
- Competitive salary.
- Company vehicle or car allowance.
- Ongoing career development and coaching - because if you don't grow, we don't grow
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
- Plus much more......


**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

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