Hotel Receptionist

3 months ago

Kingsbridge, United Kingdom Thurlestone Hotel Full time

Owned and managed by the Grose family since 1896, Thurlestone Hotel has been employing people for more than 120 years and it is the staff that have always ensured our guests have been captivated by the levels of hospitality and first-class service that they receive. Our mission statement is “we strive to exceed our guests’ expectations so they wish to return” and we know that we would not come close to achieving this without the wonderful people that work here.

**About the role**:
You will be here to ensure all guests are welcomed and farewelled ensuring their arrival and departure experience is seamless while being fluent with the hotel’s facilities and booking systems. You will need to be able to work 7 days rotational shifts. You will handle all guest and internal enquiries in a courteous and efficient manner. As Receptionist, you are responsible for handling all bookings i.e Rooms, Food & Beverage and The Voyage Spa, following through on all requests to ensure accuracy and satisfaction.

What we need from you:

- Available to work shift work
- Well-developed communication and guest relation skills
- Experience with a property management system (preferably Rezlynx)
- Comprehensive knowledge of business needs
- Minimum 1-year work experience in a luxury hotel
- Must have legal working rights for the United Kingdom

**What we will provide you**:

- Competitive pay
- A caring and inclusive team culture
- Complimentary use of fitness centre and Voyage Spa
- Complimentary staff meals
- Discounts on F&B outlets
- Learning and development opportunities

**Benefits**

Uniform provided
A meal on duty
Free parking
Share of gratuities

PRP (Performance Related Profit)

**Please Note**

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

**Job Types**: Full-time, Fixed term contract

**Salary**: From £10.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Referral programme

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips

Ability to commute/relocate:

- Kingsbridge, TQ7 3NJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work Location: In person

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