Infant Feeding Navigator

We are looking for a vibrant, passionate and motivated individual to join our Infant feeding team. You will help and support families within the integrated 0-19 Healthy Child Programme (HCP) in Norfolk, providing a new and innovative quality service in an environment that enhances child centred client care and promotes child and family wellbeing.

We are Baby Friendly Initiative accredited and have a strong infant feeding ethos throughout the organisation.

In this new role, you will be the first point of contact from our service to new parents, checking they feel supported and heard around their infant feeding journey. This will be facilitated via a short telephone call to the family. Help will be provided so you can work without direct supervision to sustain clients in universal aspects of the service provision.

You will be liaising with colleagues within the clinical team to assist in the co-ordination and development of the service and to develop specialist interest areas in order to enrich the knowledge and skills set within the Norfolk Children & Young People’s Health Service.

To assist the Clinical Team and Infant feeding team in the management and delivery of care to clients. Duties may include:
Contacting new parents to help assist and navigate this new infant feeding journey.

Support to clients with infant feeding needs.

Building on existing assessment of families’ needs and deliver evidenced based health advice without direct supervision referrals, receiving and communicating information from a health needs perspective.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

Placing calls to service users and health professionals using a telecommunication system. This includes proactively making first contact with new parents around infant feeding choices, navigating access to support and guidance where identified and providing reassurance and emotional support with time to listen.

Occasionally dealing with difficult situations/circumstances via the telephone.

Recognising the extent of their competency and identifying when escalation to the infant feeding lead or referral to the infant feeding teams with CCS/Acute Trusts is required in accordance with agreed standard operating procedures.

Recording details of all contacts with service users and other professionals using SystmOne (S1) and other platforms as appropriate.

Completing administration tasks on S1, including for instance updating service user information, and registering service users who are accessing the service.

Understand and respect the need for confidentiality.