Complaints Administrator
1 week ago
**Lewknor**
**£24,000 - £30,000 base salary (depending on experience)**
**Monday - Friday**
Our client is seeking a proactive and detail-oriented Complaints Administrator to join their team. As a Complaints Administrator, you will be responsible for handling and resolving customer complaints efficiently and effectively.
Job Responsibilities:
Investigate complaints by gathering relevant information, interviewing involved parties, and reviewing supporting documents.
Respond to complaints in a timely and professional manner, aiming for customer satisfaction and conflict resolution.
Collaborate with other departments to gather additional information and resolve complex complaints.
Maintain accurate and detailed records of complaints, resolutions, and actions taken.
Identify trends or recurring issues and propose improvements to prevent future complaints.
Provide excellent customer service during the complaint handling process.
Essential Qualifications:
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Exceptional organizational skills and attention to detail.
Ability to remain calm and professional while dealing with difficult or upset customers.
Desired Experience:
Prior experience in a customer service or complaints handling role is preferred.
Familiarity with complaint resolution best practices and techniques.
Experience in documenting and managing complaints using a CRM system is a plus.
