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Senior Service Desk

5 months ago

Cambridge, United Kingdom E-Resourcing Full time

**Senior Service**_ _**Desk Engineer**

**£25-29K per annum**

**Location: Cambridge on site**

(Walking distance from Cambridge North train station)

**The role**
- Being observant and having a high attention to detail to spot issues before they cause a problem and help guide junior team members with technical support if required.
- Undertaking varied and interesting project work for clients, giving you opportunities to extend your skills and work with other team members in the business.
- Monitoring client's IT services remotely and taking ownership of issues when required.

**Core responsibilities**
- Experienced with VMware vSphere 6.5 infrastructure.
- Monitor and troubleshoot IT availability and performance issues and ensure any necessary action is taken using remote supporting tools.
- Manage backup and disaster recovery systems and monitors, including Veeam, AvePoint, DFSR and Backup Assist.
- Support the junior Service Desk team members as a point of escalation for IT troubleshooting.
- Conducting training to the internal Service Desk team on occasion.

**What we need from you**
- Experience working within an IT helpdesk environment.
- 2+ years' experience using Microsoft technologies for server and desktop support, working with Azure Active Directory and Office 365 management to support end-users.
- An aptitude for good customer service with a friendly and professional attitude.
- A determined and positive problem-solving mindset motivated to see the challenge through to resolution.