Household Claims Handler

3 weeks ago

Swansea, United Kingdom Admiral Full time

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff.

At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of everything we do. Join us and over 10,000 employees’ globally in one of our most challenging and rewarding departments.

We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. In a year which saw Admiral hit record profits we decided to give back to our customers, issuing over 110 million pounds back to our Admiral Group policy holders and the helping the local community.

Household Claims Service are recruiting The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team. The service department is split between Prime and FNOL. Both areas service our customers’ needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity.

**About the role**

We are looking for handlers to join both our FNOL and Prime areas and as a Household Claims Handler, you will be responsible for dealing with customers' new or existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.

**Main duties and responsibilities**
- Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller
- Accurately checking all details of a claim after every call
- Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement.
- Ensuring underwriter requirements are checked in respect of the submission of household claims
- Undertaking special projects, as required
- Meeting and exceeding departmental quality targets
- Ensuring we are treating customers fairly and acting in a professional manner at all times. Handlers will be responsible for ensuring that customer information is safeguarded at all times and we must follow the Data Protection Act

**Behavioural skills**
- A positive attitude to work and maintain general office standards
- Discipline in accordance with company procedures
- Effective time management and organisational skills
- Good written and verbal communication skills
- Attention to detail and accuracy
- A team player attitude
- The handler must be flexible to varying working hours including working evenings and weekends.

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