E-commerce & Customer Service Assistant - Vintage

5 months ago

Grays, United Kingdom Thrifted Ltd Full time

Thrifted is the leading online retailer of vintage and second-hand clothing in the UK, specialising in 80’s & 90’s brands and styles; based in Grays, Essex.

**Role title: E-COMMERCE & CUSTOMER SERVICE ASSISTANT**

We are looking for a motivated individual to join our small team and fast-growing company as an E-Commerce & Customer Service Assistant, at our main office & warehouse in Grays Essex on a full time basis.

Your time will be spent assisting the Thrifted E-commerce processes; preparing vintage clothing for online sale - primarily: uploading products & item photography.

As a relatively small team it is important our team members can add additional responsibilities and roles as they grow with us. As the company grows our team can grow into more senior roles.

It is essential new hires are:

- hard working
- can pick up new skills quickly
- work well under pressure
- have strong computer skills

Please consider these requirements before applying.

**Working hours**:
Monday - 8 30am - 4 30pm

Tuesday - 8 30am - 4 30pm

Wednesday - 8 30am - 4 30pm

Thursday
- 8 30am - 4 30pm

Friday - 8 30am - 4 30pm
- With 40 minute paid lunch break each day

**Job Type**: Full Time - Permanent

**Main Roles**:
**1. Product Uploading**
- Uploading of vintage clothing products to the Thrifted website; utilising our upload system. This role includes inputting data for products - with item specifics such as brand, era and colour. Knowledge of excel is helpful for this. Knowledge of vintage is ideal, although not essential.

**2. Product photography**
- Product photography is at the core of what we do and is done daily - with morning and afternoon sessions. The E-commerce Assistant will be responsible for their own sessions each week (shooting most days) - styling, shooting and managing the photography process in that session.
- Product photography work is done using our flat lay photography systems - (cutting edge e-commerce photography equipment). You will be trained on how to use these.

**3. Stock Management**
- Sorting stock - unpacking the latest deliveries. (the best job in the warehouse As you get first look in on all the best vintage)
- Labelling uploaded stock.
- Categorising clothing based on grade, style and more.

**4. Customer Service Assistant**

Including:
**Pay**: £11.05 per hour ; 40 hour week.

(Pay above is the starting base, to be reviewed on an ongoing basis and increases available based on suitability for the role and/or increases in responsibility)

Probationary period is 6 months with pay increasing at the end of this. Reviewed also at the 3 month point and updated if far surpassing expectations.

**Dress**: Casual

**Requirements**:

- Numeracy and literacy skills
- Computer skills - specifically proficiency in Microsoft Excel.
- Attention to detail
- Team player
- Communication skills
- Ability to prioritise own workload

**Not essential, but helpful**:

- Full UK driving licence
- Camera / Photography skills

**Expectation**:

- Be punctual, organised and motivated.
- Be able to work at our warehouse location in Essex - Monday to Friday each week.
- Undertake tasks efficiently and at best ability.
- Keep the office / rooms tidy.
- As a start up business, roles asked to complete may be varied and employee is expected to undertake these as they would other tasks.
- Be happy

**Salary**: From £11.05 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Grays: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any experience of vintage clothing ? If YES, please explain.
- When could you start ?

Work Location: In person

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