Nhs Pathway Coordinator

Role Purpose
- To effectively manage the NHS waiting lists at all associated hospitals to our Patient Support Centre
- Accurately report on waiting list parameters namely 18week; 40 weeks and 52 weeks
- To ensure all NHS breaches are avoided and patients dated in a timely manner
- To coordinate any trust or CCG outsourcing by the means of inter provider transfers
- To utilise consultants within the hospitals to maximise all available capacity to meet our NHS breaches, inter provider transfer requests and monthly budgeted admissions
- To manage all NHS activity efficiently through strict compliance to Spire polices and agreed contractual guidelines.
- Be involved in contract meetings and be responsible for the operational requirements in order to support of the NHS national and local contracts.

Key Responsibilities
- Work alongside the Admissions Team Lead and Outpatients Team lead to ensure waiting list requests are actioned within the teams.
- Responsible for the reporting requirements and deadlines in line with all NHS contracts.
- Implement and develop new trackers for new/updated NHS contracts where applicable.
- Proactively manage the hospital’s NHS DOS’s (Directory of Service) and ERS (Electronic referral system) reports.
- Proactively review the hospital’s DOS for further opportunities and liaise with SMT.
- Attend contract meetings and drive and deliver agreed contract particulars for NHS contracts.
- Attend quarterly CCG meetings.
- Complete the breach report for all associated hospitals to our Patient Support Centre in a timely manner.
- Proactively manage the NHS Business.
- Ensure the NHS Patient Journey Manager reports on SAP are used and utilised.
- Manage the efficient utilisation of theatre lists for certain consultants; ensuring that patients are booked on to lists accordingly and cancellations are managed.
- Be responsible for the management of the NHS theatre bookings to ensure patients are booked in line with breach dates and theatre availability.
- To carry out any other related duties as requested.
- Attend the weekly planning meeting where required at all associated hospitals to our Patient Support Centre

Essential
- Previous leadership experience.
- Previous experience in an NHS Lead role.
- Proven experience within an administrative and/or customers service environment
- An ability to build working relationships
- Excellent interpersonal and communication skills.
- A proactive, enthusiastic, self-starter with the ability to work on own initiative without supervision
- Good organisational and prioritisation skills and the ability to work to deadlines.
- High degree of accuracy and a methodical approach to workload.
- Flexibility and adaptability to tasks and duties.
- A problem-solving approach.
- A professional attitude with a concern for confidentiality and customer service.
- Proficient in Microsoft Office, particularly Outlook, Word and Excel.

Desirable
- Previous experience interacting with Consultants and/or GPs
- Knowledge of hospital patient management systems and processes, or previous relevant experience in an NHS administrative support role.

Behaviours and Characteristics
- Improve quality
- Act as a role model in quality improvement offering advice and support to others.
- Continuously monitor activities against quality standards, anticipate factors that may reduce quality and take effective action to address them.
- Review changes in process and the extent to which quality has been improved.
- Constantly look for ways of ‘doing things smarter’.

Develop and improve services.
- Ensure that legislation, policies and procedures are correctly applied
- Discuss and debate with relevant people the effectiveness, efficiency and appropriateness of NHS services that are being provided.
- Agree with others the specification for the NHS service.
- Actively support service development initiatives.

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people._