Hotel Receptionist

**FABULOUS OPPORTUNITY - DO NOT MISS OUT**

A brilliant career opportunity has arisen for a full time & Part Time Receptionists to join our friendly team here at the Mercure Bournemouth Queens Hotel & Spa and working as an integral part of the Front Office team.

We are looking for a confident communicators with a passion for guest services and exceeding guest expectations.

**Key Duties and Responsibilities**
- To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
- To assist guests throughout their stay in a friendly and professional manner, informing the Duty Manager of any complaints.
- To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor/ Manager or in their absence the Duty Manager immediately.
- To operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately.
- To be constantly aware of the hotels availability in order to maximise all opportunities to sell rooms at the best possible rate.
- To assist with luggage, providing information and booking services as required.
- To take a reservation according to company standard during periods when the Reservations Office is unmanned or busy, ensuring all necessary information is completed and recorded accurately.
- To be fully aware of hotel activities and facilities.
- To up sell all facilities within the hotel to guests, e.g. room service, spa, bar etc.
- To liaise closely with Housekeeping and Reservations/Sales Office, advising them of information such as departures, arrivals, stay-ons and any special requests.
- To ensure the security of guest valuables, departmental keys and floats. This to include ensuring company security procedures are strictly adhered to at all times.
- To be knowledgeable of all hotel rates and terms of business.
- Previous guest service experience in a similar role
- Excellent organisational and time management skills with attention to detail
- Ability to work under pressure, whilst maintaining a positive and ‘can do’ attitude
- Guest focused with a genuine passion for delivering sensational service
- Confident Communicator
- Well presented, self-motivated and good team player

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £10.50 per hour

Ability to commute/relocate:

- Bournemouth, BH1 3DL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Bmouth Reception FT & PT