Supplier Relationship Manager
16 hours ago
Supplier Relationship Manager | up to £45,000 | Hybrid Working| Sheffield
**Your new company
**A n exciting opportunity has arisen to join a unique and exciting institution. Its mission is to make finance markets work better so smaller businesses across the UK can prosper and grow. The organisation works with a high volume of delivery partners. **Your new role
**As Supplier Relationship Manager you will be responsible for making our service work better for our customers through the development of deep relationships with our strategic partners. You will be part of the operations ream and will be responsiblefor maximising supplier effectiveness from a portfolio of supplier relationships from a cost, SLA, support and performance perspective.
Main Responsibilities include;
- Partnering with the Business to oversee supplier service contracts, ensuring continued high levels of value and quality in service delivery and compliance with SLA's
- Acting as escalation point for the Business and supplier in the event of concerns, ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews.
- Undertaking assurance activities to ensure all controls, processes, documentation and procedures are reviewed regularly and are adhered to
- Driving internal and third-party service review meetings covering performance, service improvements, quality and processes
- Supporting the supplier and Business in the agreement and oversight of service improvement plans, ensuring actions are followed through to completion in a timely manner
- Managing contracts in a professional, pro active and commercially focused manner as an integral part of the day to day delivery of business services
- In conjunction with Procurement carry out on going reviews of supplier contracts to maximise contract benefit and optimise contract costs in a targeted fashion
**What you'll need to succeed**
In order to succeed as a Supplier relationship manager you will need
- Extensive and demonstrable experience of effective contract, commercial, service and budget management within a complex multi source service/ supplier environment, including performance (SLA/KPI management, service specific contract drafting & negotiationskills/dispute management)
- Risk management
- Ability to analyse complex performance information & invoicing for all outsourced services
- Excellent knowledge of working with and managing outsourced IT service providers
- Passion of supporting change in a corporate environment and with individuals
- A continuous improvement approach and mind set
- Ability to manage stakeholders, colleague and manage upwards
- Proactive attitude with the ability to be a team player and build strong partnerships with the business and suppliers to drive value.
- Comfortable working within a fast paced environment
**What you'll get in return**
Full Time, Permanent role. Flexible working, Hybrid working with office based in Sheffield City Centre. Salary up to £45,000 dependant on experience. Fantastic benefit package
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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