Change Lead

2 weeks ago

London, United Kingdom Tokio Marine HCC Full time

**Job Title**:Change Lead**

**Position Type**: Contract**

**Over**view**:
**Why **Tokio Marine HCC?**

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

**Job Purpose**:
This role will work within the NPAS Shared services Business Readiness team and will support NPAS projects within the NPAS Programme. The purpose is to implement the appropriate training and business readiness support solutions to each NPAS project.

The Change Lead will work alongside the Business Readiness Lead to provide business readiness expertise to the programme and coordinate Business readiness activities, including training, communication and engagement and adoption.

***

**Key **Responsibilities**:

- Liaise with External organisations, including but not limited to solution providers, technology partners, consultancies to ensure coherent approach to training delivery.
- Liaise directly with NPAS Project teams to understand key project objectives, influence specific training and general business readiness activities.
- Ensure cross-programme business readiness dependencies are managed and the dependency log is accurately maintained.
- Align business readiness plans with other Shared Service plans IT readiness, Testing & Data migration to ensure a seamless delivery and minimise business disruption
- Support training delivery with course content, support material, scheduling, training logistics and evaluation
- Support Comms and Engagement activities to ensure users are aware and ready to accept the agreed changes
- Ensure all training resources are reviewed, meet the requirement for quality assurance, are signed off and delivered prior to the agreed plan
- Develop appropriate training plans that support NPAS Projects
- Deliver training as defined by the Training Needs Analysis to the appropriate audience using the agreed deliver method.
- Document Training material incl but not limited to approach/strategy, plans, guides & FAQs
- Align training delivery plans with testing plans to ensure a seamless delivery and minimise business disruption
- Support post go live activities as per the agreed support model

**Skills and Experience Specification**:
**Essential**:

- Demonstrable in business change delivery experience
- Collaborative and diplomatic ability to influence others at all levels of the business
- Strong and demonstrated ability to build lasting relationships with key stakeholders
- Ability to competently mediate disagreements and negotiate agreeable resolutions
- Confident and articulate when engaging business teams
- Meticulous in communications, training material creation
- Highly proficient IT skills in Word, Excel and PowerPoint (or equivalent)
- Self-management and planning of your work schedule with a high level of accountability
- Previous experience in delivering positive demonstrable business change outcomes

***

**Desirable**:

- Recent Specialty Insurance experience is desirable
- Experience working with policy administration systems
- Understanding of the full policy lifecycle from inception to expiry/renewal/cancellation

**What We Offer**

LI-LH1

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