Dispatch Executive

6 months ago


Norwich, United Kingdom Careline365 Full time

**About Careline365**

Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.

**Position**:
**Job Title**:Dispatch Executive

**Hours**:37.5hrs

**Shift pattern**:Shift rotas given 3 months in advance and can be flexible. Expected to work 1 in 3 weekends. Hours are between** **Monday-Sunday
- Hours on days _

**Monday to Friday 09:00 -5.30 or 11-7.30pm**

**Saturday/Sunday 8:00 -16:00**

**Salary**:£20,319pa ( £10.42ph) plus performance related pay of up to 6%

**Location**:Bowthorpe, Norwich

**About the role**:
You will be ensuring customer orders are prepared, tested and sent out on time, guaranteeing next day delivery and a perfect start to our customer’s journey with us. Within the team there are a number of key responsibilities that a successful Dispatch Executive will undertake on a daily basis. Key responsibilities include the programming and testing of alarm equipment, processing customer orders and packing, processing returned goods and reconditioning equipment, as well as maintaining a safe and organised office space.

**Responsibilities**

**1.Processing returned goods**
- Ensuring returned goods are processed promptly through our CRM system and placed back into stock rotation once tested and reconditioned.
- Effective communication with the Customer Service teams (particularly Credit Control) regarding any missing or damaged equipment, as well as miscellaneous equipment and any additional information received from the customer.
- Receiving returned goods from various couriers and ensuring it is organised and labelled.
- Keeping on top of all returned goods to ensure stock levels and customer accounts are kept up-to-date.

**2. Reconditioning returned equipment**
- Ensuring all returned equipment is reconditioned, fully tested and recorded before being sent out to a customer.
- Effective communication with other areas of the Dispatch Team to ensure the necessary equipment is prepared each day to complete customer orders.
- A good eye for stock management and effective communication with the management team when stock levels are getting low.
- Constantly thinking of new ideas to increase efficiency when reconditioning equipment, for example thinking of new materials to use to aid the process.

**3. Programming of alarm equipment**
- Ensuring all alarm equipment is correctly programmed and fit for each customer’s purpose.
- Ensuring the correct telephone line and alarm ID are assigned to each unit so it links to the customer’s account and reduces mismatches between the Dispatch team and Alarm Response Centre.
- Effective communication with the Alarm Response Centre when programming and calling through on alarm units to ensure adequate cover is available on the phones to answer the test calls.

**4. Testing of faulty alarm equipment**
- Once trained, a solid understanding of all alarm equipment and how they work to enable successful testing.
- A good problem solver able to identify any potential faults.
- Inputting and recording all tests/outcomes in the CRM system.
- Effective communication with the returns team to identify where faulty equipment is stored before and after testing.
- Identifying fault trends and communicating effectively with management teams.

**Requirements**:
**Experience**
- Experience in a Dispatch working office/warehouse
- Understanding of stock management

**Qualifications & Training**

Essential:

- A good standard of education including Maths and English

Desirable:

- GCSE Grades A-C or equivalent

**Skills, General & Special Knowledge**

Essential:

- Proficient in computer skills including Microsoft Office
- Good communication and organisational skills
- Ability to work well under pressure
- Capable of working independently when necessary

**Personal Attributes**
- Highly motivated and passionate
- Excellent work ethic and keen learner
- Team player
- Upload your CV
- Register and complete the online assessments Register Here

**Other information**:
This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

C365ARC


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