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Front Desk Receptionist

4 months ago

Belfast, United Kingdom Custom House Managed Offices Limited Full time

**Receptionist and Administrative Support Role at Exciting New Venture in Belfast**

We are seeking a charismatic and professional Receptionist and Admin Support to join our dynamic team at our unique and historic building Custom House in the heart of Belfast. As part of the rapidly growing flexible workspace scene in the city, this venture aims to set the standard for excellence in business community, design, service, technology, and innovation.

**Job Summary**:
As the first point of contact for our clients and their visitors, you will play a vital role in our business, providing a 5-star experience. Reporting to the Operations Manager/General Manager, contributing to all aspects of centre support to ensure award-winning service delivery.

**Responsibilities**:

- Greet and assist all visitors and clients, creating a welcoming environment
- Maintain a tidy and secure reception area
- Provide responsive and efficient reception and telephone services
- Manage the switchboard, forwarding calls and taking messages as needed
- Ensure compliance with signing in/out procedures for all visitors, including contractors
- Coordinate & book as necessary client meetings & events, catering, and courier services
- Collaborate with colleagues to address client queries promptly
- Maintain up-to-date client contact lists and directories
- Manage incoming deliveries and outgoing post
- Work in coordination with the security team
- Facilitate smooth handovers during absences

**Role Development**:

- Support the Service Success Chain
- Acquire local area and basic product knowledge
- Participate in relevant training and development opportunities

**Qualifications**:

- GCSEs or higher in a Business-related field (Essential)

**Experience**:

- 1 year of customer-facing work experience in hotels ort serviced offices (Desirable)
- Proficiency in Microsoft Word and Outlook (Essential)
- Excellent telephone communication skills (Essential)
- Strong face-to-face customer service skills (Essential)
- Switchboard skills (Desirable)
- Front-of-house management skills (Desirable)

**Work Requirements**:

- Full-time position, Monday to Friday during business hours (Essential)
- Occasional irregular hours to meet business needs (Essential)

**Company Benefits**:

- 20 days of annual leave plus bank holidays
- Paid day off for your birthday
- Option to buy/sell up to 3 days of holiday or carry unused days to the next year
- Employee Assistance Programme
- Access to onsite gym
- Various reward schemes and social events
- Opportunity to support a local charity with paid leave

*Please note that the above responsibilities are not exhaustive and may evolve over time as the business expands. Changes will be communicated in advance with reasonable notice.*

If you thrive on delivering exceptional customer service, handling multiple tasks with a positive attitude, and contributing to a vibrant team, this role presents a fantastic opportunity. With available training and continuous development, you can grow within the company and as an individual. Join us in shaping the future of flexible workspaces in Belfast.

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site gym
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 10/09/2023
Expected start date: 01/10/2023