Complaints Officer

4 weeks ago


South Croydon, United Kingdom Page Personnel - UK Full time

Work for a leading and expanding housing associations.
- Hybrid working and competitive hourly rate with weekly pay.

**About Our Client**:
A leading and expanding Housing Association.

Key Accountabilities
- Coordinate case work by liaising with staff and external parties, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs.
- Collate all necessary information to facilitate decisions, deliver a full and accurate response in line with our policy and procedures.
- Liaise with all Customers (Internally and External) ensuring they are regularly kept informed, expectations are managed and full responses are timely.
- Record and update all relevant information during the management of your casework.
- Manage your casework to ensure all your performance targets are achieved or exceeded in line with the customer solutions strategic goals and values.
- Positively participate in 1:1's / Meetings demonstrating appropriate behaviours and suggesting ideas.

**The Successful Applicant**:

- Excellent organisational skills with experience of prioritising own workload.
- Excellent communication and listening skills with experience of communicating verbally and in writing with customers, suppliers, colleagues and external stakeholders at all levels.
- Intermediate level proficiency of IT packages such as Microsoft Office (Word, Excel and Outlook).
- Proficient and confident using social media

**What's on Offer**:

- Full training provided
- Hybrid working
- Competitive hourly rate with weekly pay
- Contact
- László Fehér
- Quote job ref
- JN-022023-5961406
- Phone number
- +44 207 269 2126


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