Young Peoples Independent Living Worker
7 months ago
**Overview**:
The difference you will make as a Young People’s Independent Living Worker
The service provides short term accommodation for 16-25 year olds who are homeless or at risk of homelessness. The role of an Independent Living Worker includes coaching young people through their pathway, providing practical support where needed and working as part of a multi agency approach to support the young people to success.
Work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first and empowers people to achieve their goals and aspirations. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
The role is office based at the Carlisle Foyer as part of a team of 5.
Role requires you to:
Supporting Customers:
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:
- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
- Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
- Engaging customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
- Supporting customers to be ‘tenancy ready’ to enable successful move on.
- Supporting customers to be financially independent through budgeting plans and maximising income.
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
- Empowering customers to move towards self-management of their medication by following the medication procedure.
- Leading on support initiatives including Group Work.
- Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
- Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform.
Service Delivery:
- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
- Develop and maintain local partnerships to provide a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
Other Information
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- You may be required to travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
- Deliver your role in line with Riverside company values - “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
Knowledge, Skills and Experience
Essential
- An understanding of the barriers faced by young people including those individuals with complex needs.
- Experience of delivering structured support and risk management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications)
Desirable
- Knowledge of Psychological or Trauma Informed approaches to support.
- Experience of working in challenging environments with the ability to plan, prio
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