Medical Secretary

Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

An exciting opportunity has arisen in our Medical Secretary Team to:
Provide efficient and effective administrative support to the consultants, working closely with their hospital/WBC site and relevant departments.
- Providing excellent customer service to our patients and their families, ensuring a positive customer experience and demonstrating Priory’s values.
- This will include appropriately prioritising contact with patients and their relatives/carers, via
- For site based roles, this may also include meeting and greeting visitors, including patients.
- Receipt of referrals from the Private Enquiry Manager (or admissions team / Wellbeing Centre administrative team), ensuring these are passed to the relevant consultant in a timely manner, in line with agreed SLAs and adhering to the Private Referral Management policies.
- Consistent use of Salesforce to record referral decisions (including decline reasons) and other relevant information in line with the Private Enquiry Management process.
- Requesting GP referrals on behalf of consultants and uploading GP letters, prescriptions and other relevant documents to CareNotes.
- Ensuring consistent use of CareNotes, paying particular attention to uploading handwritten notes, reports and electronic copies of documents, in line with company policies and timescales.
- Formatting letters from Visiting Consultants onto Priory letterheads (topping and tailing).
- Liaison with Consultants regarding patient/family enquiries and medication requests.
- Liaison with ward teams, the admissions team, therapy services teams, PMI insurers, regarding admissions

and discharges to inpatients.
- Liaison with therapy teams / WBC admin team regarding referring clients on to therapy and therapy appointments.
- Liaison with wider site administrative team to make room bookings for consultant appointments.
- Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site leader and Medical Director, and in accordance with company policy.

A REAL AND LASTING DIFFERENCE FOR EVERYONE WE SUPPORT
- Ensure all documentation and records, including Medical Records, are handled and stored (to include appropriate archiving) in line with relevant company policies, in order that all regulatory requirements are met.
- Maintain all standards relating to confidentiality and Information Governance, in accordance with company policy.
- Ensure accurate inputting of data, including patient details, in a timely manner.
- Demonstrating a flexible and helpful manner to all colleagues, conducting yourself in a manner consistent with company behaviours.
- Regular liaison with other departments and other Priory sites, GPs, PMI insurers and other external stakeholders.
- Effective liaison (where required) with external to Priory Medical Secretaries.
- Provision of cross-cover within the specified Medical Secretary team (or to other departments), as required by your line manager.
- Typing letters & reports (including transcription) for Visiting Consultants, where explicitly required and approved by specific role/site.
- Producing clinic lists and clinic packs as required by specific role/site.
- Supporting Incident Reporting, completing any relevant documentation as required and instructed
- Undertake financial processes (including billing/invoicing) as explicitly required and approved by specific role/site.
- Sending registration form and other documents to patients in advance of consultant appointments, and uploading documentation to clinical records, as required by specific role/site.
- Adherence to all specified role defined SLA targets

Priory Healthcare is the UK’s leading provider of private mental health care. We have an outstanding reputation both for the service we deliver and for the investment we make in our people and in our environment. The Priory Hospital North London is renowned for its clinical excellence in the field of Acute Mental Health, Addiction and Adolescent Services. The Hospital is located in a secluded part of Southgate, North London, and set in several acres of private grounds. Easy access via several bus routes, M25 and A406 or Southgate Station on the Piccadilly Line.