Mobile Facilities Officer

2 weeks ago

Glasgow, United Kingdom Southside Housing Association Ltd Full time

**JOB DESCRIPTION**

**Job Title**: Facilities Officer (Mobile Team)

**Responsible To**: Concierge Manager

**Grade**:Technical Grade TAS2 £19,408 - £20,344

**Hours**:8am to 4pm working Monday to Friday

**OBJECTIVES OF THE POST**

Reporting to the Mobile Team Leader or the Concierge Manager, the Facilities
Officer will help deliver a comprehensive Estates Management service to the
Association’s residents and properties by carrying out a wide range of duties - gardening, common area cleaning, maintenance, bulk removal, gritting etc.

**PRINCIPLE DUTIES**

**General Estate Management**
- Clean common areas including lift cars, brass tracks and brasses, foyers, glass, stairs, landings and bin rooms in line with agreed requirements and timescales, ensuring high standards are maintained.
- Removal of bulk items to maintain site safety, fire safety and hygiene.
- Carry out furniture removals as directed by the Concierge Manager.
- Use company vehicle if instructed and ensure vehicle is maintained and checked as outlined by company policy/procedures, Team Leader/Concierge

Managers.
- Provide an efficient garden maintenance service (e.g. grass cutting/strimming, pruning, raking, de-weeding, sweeping, removal of moss etc).
- Use appropriate power tools and equipment as necessary for jobs e.g. lawnmower, strimmer, leaf blower, power washer, vacuum cleaner, steam cleaner, sweeper, scrubber drier/buffer, gardening tools, cleaning tools etc.
- Deliver/participate in other Estate Management tasks as directed by the Team

Leader/Concierge Manager.
- Provide basic DIY/Maintenance service as necessary and instructed, including painting tasks.
- Assist in the removal of vandalism evidence, including scrubbing/painting out graffiti.
- Remove snow/ice from pathways, and grit, as required.
- Liaise with housing officer on tenancy issues as required.
- Liaise with external contractors as required (eg. Land and Environmental

Services).

**Health & Safety**
- Adhere to company Health & Safety policy and procedures at all times and highlight issues/breaches immediately to Team Leader/Concierge Managers.
- Adhere to Health & Safety policy and procedures at all times.
- Carry out cleaning [and other routines where use of chemicals is necessary] in line with COSHH regulations, ensuring spillages are safely removed.
- Use company equipment within safety guidelines, manufacturers’ instructions and Team Leader/Concierge Managers guidelines/training.
- Wear PPE (including safety gloves, footwear, helmets, ear defenders, googles and masks) at all times as necessary.
- Carry out daily/weekly/monthly building check routines highlighting issues in a timeous manner. Report faults/issues as necessary to the Repairs Team,

Contractors, Housing Management, and Concierge Managers as appropriate.
- Observe legislation and company policies relating to Health & Safety matters, including smoking policy.
- Review Method Statements and Risk Assessments for all related duties, highlighting queries or requests for updates as necessary.

**Customer Service and Service Delivery**
- Ensure compliance with clearly defined Customer Care standards.
- Adhere to the Data Protection Act 1998, and relevant training/updates, at all times.
- Ensure customer queries are dealt with and/or passed to the appropriate staff member in a timeous and courteous manner.
- Ensure high standards are continually maintained and delivered on all sites by all team members.

**General**
- Carry out tasks - core and ad-hoc - relevant to the shift and as instructed by the Team Leader/Concierge Managers.
- Report incidents as necessary and complete reports as required.
- Deliver newsletters/leaflets and other communications as required.
- Drive company vehicle(s) as directed.

**Performance Standards**
- Operate to clearly defined standards.
- Meet with Team Leader/Concierge Managers on a regular basis to discuss support and supervision.
- Carry out other specific tasks as instructed by the Team Leader, Concierge

Managers, Head of Housing or other senior staff.

**I.T. and Administration Activities**
- Carry out day to day tasks using Microsoft Office, Word, and Outlook etc as required.
- Complete company paperwork as necessary.

2
- Complete incident reports as appropriate.

**Other Ad-hoc Duties**
- Attend training sessions as required.
- As instructed by Team Leader/Concierge Manager, liaise with other static sites and office sections as required to ensure effective and efficient service delivery.
- Attend Training/Meetings etc outwith normal working hours, from time to time.

3

**Job Types**: Full-time, Permanent

**Salary**: £19,408.00-£20,344.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Facilities

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