Kiosk Catering Assistant

2 weeks ago

West Bromwich, United Kingdom West Bromwich Albion FC Concourse Full time

**Company description**

West Bromwich Albion are looking for experienced, dynamic, hard-working and dedicated individuals to work for the Concourse Catering Department on a home matchday at The Hawthorns.

One of our core values at West Bromwich Albion is inclusion and we are proud to be an equal opportunities employer.

We strive to deliver fast and high standard of service, being enjoyable for our matchday football fans.

**Job description**

**DUTIES**
- To deliver a first class customer experience in line with company Standards of Performance
- To work in designated area assigned by management
- To ensure you fully understand the match-day brief
- To attend when requested, training deemed necessary by the club
- To be competent in basic arithmetic
- To be competent in cash handling
- To assist Managers and Supervisors when requested
- To ensure that a high standard of hygiene is maintained at all times in line with company standards
- To assist in the accurate post-match stock take, reconciliation and clean-up of kiosks
- To carry out all duties within time scales required
- To carry out any duty deemed reasonable by a Manager or Supervisor

**Responsibilities**
- Committed to exceed Customer expectations
- To demonstrate commitment in the position you hold
- To demonstrate determination in wanting to excel in all areas of your work
- Being extremely well groomed and presented in line with company standards
- To understand and carry out briefing instructions
- To act positively to instructions from management
- To ensure place of work is clean, well presented and merchandised in line with company standards
- To have a full understanding of the menu offerings, meal deals and specials and to be able to convey full product knowledge to customers
- To have strong communication, interpersonal and team working skills, with the ability to listen well and solve problems
- To work with and alongside all of your colleagues to exceed customer expectations
- For ensuring security of all WBAFC property, equipment, stock and cash
- Assisting with stock to cash reconciliation
- Ensuring the safety of yourself and your colleagues
- Engaging with customers and ensuring they have a positive experience
- Responding to customer complaints efficiently and effectively in a sincere manner
- Working in line with all Health and Safety Regulations, including manual handling and COSHH
- Working in line with the Food Safety Act
- Reporting of any food or health hazard to your line manager
- For the removal of all refuse to correct collection points
- Submitting ideas that would be useful to the business
- Attending and taking part in training relevant to your position
- Being part of a culture of continuous improvement
- Representing and being an ambassador for WBAFC and demonstrating a positive manner in all areas of work
- Assisting colleagues in any duties deemed reasonable by any member of Management
- To ensure all food standards are met
- To be responsible for cooking equipment and ensure it meets criteria in cleanliness
- To be responsible for food presentation and service, ensuring that the standards manual and guidelines are followed

**Job Type**: Contract

**Salary**: From £8.50 per hour

Day range:

- Weekend availability

Physical setting:

- Bar
- Quick service & fast food restaurant

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