Head Porter

3 days ago


London, United Kingdom Abbatt Property Recruitment Full time

**Head Porter - Live In - W1**

**Location**: London W1

**Salary**: £21,000 - £23,000 + flat

**Job type**:Permanent

All bills included

**Description**:We are currently seeking a Resident Head Concierge to work in a very prestigious residential building in the W1 area consisting of around 120 apartments. It is the responsibility of the Head Porter to ensure that high standardsare maintained in all areas such as security, cleanliness, general maintenance and especially service to residents. At all times you should be aware that it is your role to help and assist residents to the best of your ability.

**Key Tasks AND OBJECTIVES**
- **Staff Supervision**

It is your responsibility to ensure that your staff fulfil their duties to the required standard. Ensuring your staff are properly briefed and trained will enable many tasks to be delegated. Any problems in respect of the contracted cleaning staff shouldbe reported to their supervisor and if then unresolved the matter must be reported to the managing agent.
- **Reporting**

A written report must be submitted to the managing agent logging all events at the property. Reports should include not only events but also details of the actions taken. Accidents should be reported immediately to the managing agents and clearly loggedin the accident book.

**General**
- Emergency Procedures - Ascertain the type of emergency and call the necessary emergency services/contractors
- Security - Prevent any unauthorised entries, suspected loitering. Deal with visitors to the building and ensure that porters are aware of all entries. Ensure that keys held at reception are given to authorised persons only.
- Care of the Building - Ensure that any works taking place in the building are authorised. Protect the building during works being carried out. Notify the managing agents of any works that need to be carried out in the building. As a resident Head Porter,you will be expected to deal with any incidents that may arise when you are not on duty such as water leaks or other emergencies. You will need to notify the management office of any unauthorised subletting in the building.
- Dealing with Tenants - Deal with residents' complaints, any disturbances by tenants or tenants contravening the terms of the lease and report to the managing agents. Give assistance to tenants where necessary
- Health and Safety at work - You will be supplied with a Health and Safety Manual which you need to comply with at all times.
- Cleanliness and other duties - You will have the entire responsibility for the cleanliness of the building. Record all inspections in the requisite forms and send them to the managing agents. Inspect the building daily, including the roof areas. Inspectthe boiler room 3 times daily and report to the management office any issues.
- Be visible in the building. You will be expected to cover normal porterage duties, such as being present at the front desk, from time to time. Especially during lunch time breaks and holiday cover.
- Assist the management office with obtaining remedial quotations for works to be carried out.

**_**Due to the high level of interest in this vacancy we are unfortunately unable to respond to each applicant individually in all cases**_


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