IT Operator

Have you got a passion for toys and making a difference in a business that is going places?

Ever wanted to have a secret meeting in the Batcave or immerse yourself in Jurassic World? Join us at The Entertainer Head Office and you can do exactly that in our bright character based meeting rooms

Located in Amersham, near to where our first store opened in 1981, our open plan offices make for a friendly and relaxed environment, with each colleague having their own personal desk space to make their own.

We've got areas dedicated to socialising and relaxation to help break up your day. Have your lunch in our "playground" and play some board games, or get some fresh air in our communal garden.

You can also join in with our Jack's Playground events - ranging from bowling nights to summer BBQ's to get to know your new colleagues.

If you’re looking for that happy balance between work and home life, we offer a supportive Blended Working Policy which includes homeworking with our standard contracts of 39.5 hours.

Our dress code is business casual and there’s also free parking too

Working within the IT Operations Team your main objective will be to ensure that all of the business IT systems are monitored. This will include responsibility for the identification of interface errors and IT batch processing failures, managing these issues through to resolution.

You will be an experienced support person with a sound understanding of retail IT landscapes and a good understanding of retail business processes.

The role will require out of hours shift work, initially covering 6am to 10pm but evolving over time to 24 hour cover.

**Responsibilities**
- Become the main point of contact for all alerts and problems from all areas of IT.
- Act as a clear communications channel to the support teams of issues highlighted.
- Escalation to manage all major operations and production issues.
- Liaising with 3rd party vendors and external support.
- Manage batch and interface jobs.
- Input into problem management and change management.
- Undertake system administration tasks as needed.
- Undertake security patching across all IT systems and follow the IT Change Control process.
- Assist with the running of the annual audit reports and escalate compliance concerns.
- To recommend improvements to enhance the delivery and reliability of production systems.
- Improve production operations by identifying any process that can be automated and highlight to management.

**Skills & Experience**
- 2+ years operational experience in a retail environment.
- Good knowledge of typical retail IT landscapes.
- Highly driven, self-motivated & confident to succeed under pressure.
- Excellent reporting & communication skills to IT & Business teams.
- Able to cope with several concurrent tasks.

As an employee at The Entertainer your amazing benefits will include:

- Birthday Leave plus 33 days holiday (including Bank Holidays)
- Generous Toy Discount
- High Street & Leisure Discounts
- Payroll Giving
- Enhanced Maternity & Paternity Pay
- Cycle to Work scheme
- Profit-Related Bonus
- Life Cover
- Pension