Personal Assistant

3 days ago

Elephant amp Castle, United Kingdom UK Power Networks Full time

Reference Number - 78600

This Personal Assistant - Business Support will report to the Head of Customer Services & Innovation and will work within the executive support directorate based in our London or Ipswich office. You will be a permanent employee.

You will attract a salary of Circa £43,000.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

**Close Date**: 22/03/2024

We also provide the following additional benefits

Annual Leave

Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme

**Tax efficient benefits**: cycle to work scheme

Season ticket loan

Occupational Health support

Switched On - scheme providing discount on hundreds of retailers products.

Discounted access to sports and social clubs

Employee Assistance Programme.

Be part of something powerful.

We are the UK's biggest electricity distributor delivering power to 8.4 million homes and businesses across London, the east and southeast of England. We keep the lights on across 29,250 square kilometres, serving 19 million people from Cromer in the east to Brighton on the south coast and London.

If you want to play a part in powering the lives of over 8.4 million homes, this is the place to be. We are a big business with a big responsibility, but we feel like a close-knit team. Join us, and we'll give you every opportunity to fulfil your potential and have a successful career, where you'll help us shape the future of the energy and utility industry.

**Job Purpose**:
You will manage the efficient provision of professional support services for the head of department and where required your direct senior management team. This will include secretarial, administrative, and at times business and project support responsibilities. The role may also require independent research or business specific activities and carrying out actions on behalf of the head of department or senior management team.

**Principal Accountabilities**:
Provide secretarial, administrative and project support services to the Head of Department and your direct senior management team

Prepare & edit presentations, including proof reading, and prepare meeting packs

Preparation and prioritisation of letters/documents

Arrange travel involving the co-ordination of detailed travel schedules, itineraries, and all related travel requirements

Responsibility for all incoming customer queries and complaints (letter or telephone), seeing them through to a written response or verbal resolution

Develop professional working relationships with internal and external clients

Raise purchase orders, payment requests and deal with expense claims, credit card reconciliations and other administrative tasks

Attend management meetings, take notes and provide support

Maintain a comprehensive filing system

Where required support business activities associated with delivering our customer service and ED2 commitments

**Nature and Scope**:
You will work with the head of department and your senior management team on business as usual activities and bespoke project work. Develop an understanding of the head of and senior managers responsibilities and methods of operation to provide efficient support.

**Person Specification**:
Education / Qualifications

Recognised Business Support or PA qualification preferred.

Training

Excellent Microsoft Office skills, (including PowerPoint)

Knowledge of SAP preferred.

Experience

Experience working in a similar business support function

Experience working in an operational role within a related complex and pressured environment

Customer service skills in dealing with both internal and external customers through resolution of queries and complaints

Experience of task prioritisation

Planning and organising skills.

Knowledge of the Utilities/Customer Service industry an advantage

Aptitude

Good team worker with the drive and ability to work with others to achieve shared goals and improve the contribution of all members of the team

Focus on problem resolution

Ability to build good working relationships with colleagues and other teams within UK Power Networks, as well as with external partners

Able to juggle multiple priorities

The ability to maintain impartiality and demonstrate tact and discretion

A willingness to undertake additional tasks and responsibilities as and when required.

Circumstances

Flexible attitude to work

Work flexible hours when required.

Health & Safety Responsibilities

If in doubt ask

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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