Customer Service Agent

2 weeks ago


Guildford, United Kingdom Office Angels Full time

**Customer Service Agent -Training provided**

**£22,000 -PLUS - Monthly Socials, 25 days holiday, Private Health care, Access to discounted Gym and so much more**

**Central Guildford
- near the Station**

**Hours: Monday Friday 9am -5:30pm**

**Overview**:

- Are you a Graduate looking for their next opportunity?_
- Are you seeking a company that can offer growth and progression?_

**_sounds like you?..keen reading.._**

My client who is an **international** software company who is looking for an **enthusiastic individual** to join their dynamic **customer support team** based in Guildford.

This is a fantastic **springboard opportunity** to learn the products, and then progress into different roles across the company
- You will demonstrate excellent customer service, be proactive and be a team player_

**_Sounds interesting?.....What will my responsibilities be?_**
- Handling customer's issues through a ticketed system
- Recording all information in the company's CRM system
- Escalating complaints as required to management or to technical team where customer issues cannot be resolved.
- Continually updating the customers with updates

**To be successful in this role you'll have**:

- GCSE (or equivalent) level including Maths and English. A-Levels preferred.
- Degree level**(preferred)**:

- Good Phone Manner
- Excellent customer service skills
- Excellent attention to detail
- Strong time organisational skills

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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