Customer Sales Advisor

3 weeks ago

Westbury, United Kingdom FirstGroup Full time

**About the team**:
Based at Westbury ticket office you'll be offering exceptional service selling tickets and advising our customers of products we can offer and train services available to them.

**About the job**:
As a Customer Sales Advisor you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, whilst exceeding our customer's expectations.

**Your main responsibilities will be**:

- Being dedicated to our customer's needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
- Maximising opportunities for increased sales by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation

**You'll need to be**:

- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive
- Able to work to strict procedures

**As a minimum you'll need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills

**Working Pattern**:
The working pattern is based on a 35 hour a week including weekends and bank holidays.

**Additional Information**:
This is a temporary role for 12 months covering maternity leave.

Applicants successfully short listed will be invited to a competency based interview.

**For further information please contact David Pinder, Interim Station Manager on 07713 318375**

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

**Ref**:022171

**Company**:Great Western Railway (GWR)

**Website Skillset**:Customer Service

**Contract Type**:Temporary

**Contracted Hours**:35

**Location**:Westbury Station

**If temporary, length of contract**:12 Months

**Closing Date**:11 September 2023

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