Customer Service Apprentice

2 weeks ago


Derby, United Kingdom Xuper IT Ltd Full time

**Customer Service Apprenticeship Level 3**

**Office-based, Derby**

**About us**:
We have established our principles and culture over the last 38+ years. Our principles have enabled us to develop a team who work efficiently, are ambitious, motivated and friendly, creating a positive culture and environment within and outside the office. We always ensure working with or for Xuper is a positive experience for our staff, partners and clients.

Working across the world means we have experienced many different cultured and organisations from small local businesses to multinational corporations. We pride ourselves on always respecting each other within the office and our partners and clients.

At Xuper we provide an extensive range of products, services and solutions selling global support, hardware, software and audio-visual/video conferencing hardware solutions including video conferencing systems and associated professional services.

**About this role**:

- Working on our International IT Support Desk
- Arranging global Engineer visits
- Speaking to customers
- Looking up information on our databases, excel spreadsheets and SharePoint
- Logging tickets on the system

**Skills Required**:

- Attention to detail
- Organisation skills
- Problem solving
- Willing to learn new skills and systems
- Basic IT skills
- Strong communication skills

**Job Types**: Full-time, Apprenticeship

**Benefits**:

- Free parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person



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