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Senior Visitor Experience Officer

4 months ago

Chipping Campden, United Kingdom National Trust Full time

If you love engaging with our visitors and interpreting our places with inspiring events and ways to bring our gardens to life, we’ve got a fantastic opportunity for you.

What it's like to work here:An iconic garden with an international reputation, this colourful arts and crafts-inspired garden is intricately designed with a variety of outdoor spaces that will fire your imagination. With a recently written Conservation Management Plan and Garden Management Plan, this is an exciting opportunity to help shape Hidcote's visitor experience strategy for the future. The garden occupies a beautiful rural location in the North Cotswolds, so you are likely to need your own transport to get here.

What you'll be doing:You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our property and delivers an exceptional experience to everyone every time, working closely with all departments. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events and partnerships to inspire our occasional visitors.

You will also manage the Garden Guide volunteers, supporting them in delivering engaging human interpretation, and a team of Events Volunteers who will support delivery of programming and events.

You’ll work with the garden team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

You will be expected to take on regular Duty Management responsibility. Weekend working may be expected.

**Please also read the full role profile, attached to the end of this advert.**

Who we're looking forThis job is all about providing a service. To be fantastic in this role, you’ll need to;
- Experience of delivering inspirational engagement activities
- Have good people skills, enabling good working relationships with those in your team and across the property
- Understanding of how to interpret significant collections to varied audiences.
- Excellent organisational skills, and the ability to time manage projects successfully
- Have good interpersonal skills, able to deal with visitors in a variety of situations
- Have a flexible customer focused approach with experience in delivering high standards of customer service
- Experience of working with and supervising volunteers
- Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)