**Credit Investigator**

**Clayton Le Moors, Accrington**

**£19,888 + Benefits**

**About us**

Now part of the Fraser Group, Studio Retail Ltd are one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And studio.co.uk and ace.co.uk websites.

Our product range is huge, with over 60,000 different products covering clothing & footwear, electrical, household, têxtile, bedding, furniture, nursery products, gifts and greeting cards.

We employ over 1500 colleagues in a wide variety of roles, many of whom have seen their careers grow with us. Our colleagues say they work here because of our people and customers, and we offer everyone the opportunity to develop and progress.

Our customers are at the heart of everything that we do. We’re currently undertaking a digital transformation program that will deliver the best service to our customers and our colleagues, to make us the leading online value retailer in the UK.

**About the Opportunity**

At Studio, we are constantly evolving & transforming, and we now have exciting opportunities for brilliant Administrators to join our busy, growing Financial Services team.

As Credit Investigator you will assess and process customer credit account requests in line with set criteria, quality and regulatory standards and expectations
- Processing of customer credit account requests, adhering to TCF and SRL’s standards and expectations
- Providing pre-account fraud detection and call handling as required
- Reviewing remediation activity on customer account and updating appropriately
- Maintaining the accuracy of assigned processes and procedures
- Processing of credit file amendment requests against set criteria following the principles of reciprocity
- Adhering to all compliance, governance, risk and SRL standards, ensuring that the right customer outcomes are achieved.

**Who are we looking for?**
- Experience of working within the retail, financial services sector
- Knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection is desirable
- Ability to deliver in a fast-paced environment
- Delivery and customer focussed
- Experience of effective customer and complaint handling
- Is analytical, pragmatic and systematic in approach to problem solving
- Ability to manage conflict and knows when to escalate
- Self-motivated with the ability to work individually and as part of a wider team
- Attention to detail
- Excellent communication skills, both verbal and written
- IT literate

**Why Studio Retail?**

We have many experienced colleagues who’ll tell you they love working at Studio because of the people and the opportunities to develop. It’s a fast-paced environment and the offices have a friendly and informal feel to them, no suits required to do a great job here

Through the pandemic we have adopted home working, where possible but expect to return to a hybrid model as soon as is practical and safe. It is key, therefore, that you can get to and from our offices in Accrington and are happy to commute, should requirements ever necessitate.

We offer a great benefits package including flexible working hours and free parking and would love to hear from you if you think we could be the right company for you.

**#wedowow