Credit Controller

4 days ago


Feltham, United Kingdom Toll Group Full time

Company Description
**About Toll Group**

**About Toll: Global Forwarding**

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

**Job Description**:
Job Overview:
To strongly influence cash collection / aged debt (60+ & 180+) and to pro-actively contribute towards achieving a monthly DSO KPI. To enhance the customer end-to-end experience and remove any obstacles preventing timely payment of invoices.

Job scope:

- Ability (probably from extensive experience in credit control and in some technical areas of the freight forwarding industry) to “sense” from various available data whether a customer is likely to default in future); to balance customer relations with refusal to give credit/further credit at a given time; and associated with this the ability to detect the difference between a genuine customer complaint and an excuse not to pay
- Proactively systems optimization and bringing forward ideas for improvement of the credit control systems
- Solely ensuring regular Client statement of accounts issued
- Willing to assume responsibility for resolving customer problems
- Interpret a Clients balance sheet to reveal credit worthiness in conjunction with Creditsafe vetting tool

**Qualifications**:

- Ideally over 1,5 years’ experience in Credit Control position, with current hands-on
- You possess excellent telephone manner
- Ability and confidence to deal with difficult customers or staff if the need arises
- You possess a methodical approach to work, are well-structured and are able to prioritise workload
- IT literate (ability to use MS Office tools such as Word, Excel etc.)
- Freight forwarding background and knowledge of CargoWise 1 would be an advantage

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in the UK and be prepared to undertake pre-employment checks including a criminal history check and medical.


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