Field Customer Support Agent

3 months ago

Dumfries, United Kingdom E.ON Full time

We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.

We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.

**Key responsibilities include**
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.

**What we need from you**
- Previous experience gained within a customer facing role with a real desire to help customers.
- Excellent verbal communication and negotiation skills.
- Basic PC skills with the ability to use a smart phone and tablet.
- Live within the area and happy to travel.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).

**Job Types**: Full-time, Permanent

**Salary**: £28,806.00-£32,665.00 per year

**Benefits**:

- Company car
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: On the road

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