IT Support

2 weeks ago


Glasgow, United Kingdom Castle Precision Engineering, Glasgow G45 Full time

**Job Overview**

Working as part of a small team, you will join a key support function within our business, providing high quality technical support and assistance to our end users.

This is an excellent opportunity to develop in a dynamic and busy manufacturing environment.

Internal and External training, qualifications and mentoring will be provided to ensure that you are fully equipped and qualified to succeed in the role.

**Key Duties**
- End user support within factory & office environments:

- Configuration & deployment of hardware
- Troubleshooting and resolution of end user IT issues, ensuring swift and robust resolution
- Assist with end user knowledge transfer and training
- Telephone & mobile device management and support
- Assist with new and existing ad hoc IT projects as required
- Maintain adequate & concise documentation of all issues, resolutions, systems and IT procedures
- IT Admin - including documentation and management of critical spares
- Work within our framework to maintain information security, health & safety and environmental principles.

**Qualifications Required**
- A relevant NC or equivalent qualification; would be desirable but not essential

**Essential Qualities/Experience**
- A passion for IT & problem solving
- A keen interest in a hands-on role in both factory & office environments
- The willingness and ability to work discretely with and around users and production requirements is essential as support will be required whilst production is running in the factory and office areas are fully operational
- The drive to provide high quality IT support to end users
- Be approachable, with a positive attitude
- Possess the willingness to develop and learn new skills
- Be self-motivated and able to use initiative to troubleshoot issues
- Be able to follow written and verbal instructions
- Be an effective communicator
- Have good attention to detail
- Be flexible and have the ability to deal with shifting priorities
- The flexibility to accommodate occasional out of hours work for essential maintenance

**Beneficial Qualities/Experience**
- Experience in a technical support role would be beneficial but not essential as all training will be given

**Benefits Package**
- Competitive salary
- Annual Bonus Scheme
- Company pension scheme
- 33 days annual leave
- Option to purchase additional leave
- Company sick pay
- Employee Assistance Programme
- On-site parking

**How to Apply**

Please submit a CV

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Life insurance
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: One location

Application deadline: 28/02/2023


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