Customer Account Manager in Credit
4 days ago
DCS are recruiting for an Customer Account Manager - Debt Collection / Credit Information
Key tasks and objectives include;
- On boarding customer through Business Information and Debt Collection Platforms
- Know Your Customer Process
- Due Diligence
- System on boarding
- Above includes working cross departmentally
- Provide customer training on XXXXX systems
- Ensure Service Levels are understand and achieved both XXXX and client side
- Be the main point of contact for our customers
- Work across all departments to ensure best in class service is achieved across both business lines
- Carry out regular calls / visits with customers to discuss and report on contract usage
- Analyse customer accounts to support improvements both XXXX and client side
- Ensure that Client communications are well documented and followed up
- Develop interest and awareness within the UK existing client base of XXXX ; the international collection network and information packages available to secure profitable business for XXXX, Deep sell
- To look for opportunities for all product lines, thereby maximising contribution
- Work with Marketing to develop customer nurturing campaigns
- Work to targets on retention, deep-sell and upsell
- Update and maintain Cofaflow and CRM systems
- Manage relationships with Existing clients
- Introduce Welcome packs for new clients
- Manage relationships with internal stakeholders
- Track Business Information usage
- Track Debt Collection usage
- Report out and liaise across departments on revenues
- Provide regular reports back to clients on case progress and product usage
- Work across all teams to support delivery of targets, SLA’s and recommendations for improvements where required
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Dutch Speaking Credit Controller
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Italian Speaking Credit Controller
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German Speaking Credit Controller
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