Content Specialist

End Date

Wednesday 31 May 2023

Salary Range

£38,232 - £42,480

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Lloyds Banking Group is committed to being the best digital bank for consumers and businesses in the UK. We're the UK’s leading digital bank, with over 11 million active online customers across our three main brands, and we’re the UK’s biggest mobile bank. Our vision is to be the pioneer in digital relationship banking and be recognised as the best in Europe for using digital technologies to safely and simply service our customers across channels.

An exciting opportunity has arisen for a Content Specialist to join the team working on Savings products. The team is responsible for delivering high-profile content changes to our public and secure websites. This includes our core brands like Lloyds, Halifax, Bank of Scotland and MBNA.

**Job Description**:
As a Content Specialist, you'll craft and implement changes to our websites. This can range from small content edits to whole journey redesigns. Your goal is to ensure the best possible experience for our customers. You'll need to consider user experience, design principles, brand guidelines, accessibility, copywriting standards and wider business requirements.

All our website changes need to be accurate, compliant and fit for purpose, so attention to detail is important. You'll work collaboratively with business partners and obtain formal approval where necessary.

You'll have a deep understanding of Content Management Systems, significant experience of crafting website content and a passion for everything digital

So what will you be doing?
- Delivering timely and accurate changes to the content on our websites.
- Seeing opportunities to improve the web pages that you work on. For example, making the information easier to understand.
- Assessing partner requests and turning them into suitable website updates.
- Making sure our websites align with internal and external standards. For example, brand guidelines, tone of voice, Equality Act 2010, WCAG 2.1 and FCA regulations.
- Providing consultancy services for customer experience, UX, usability and accessibility across the wider business.

The skills and background you'll need:
Essential:

- A real passion for identifying customer needs and coming up with solutions.
- An ability to craft great customer experiences.
- An understanding of Content Management Systems and UX principles.
- A proven track record of writing customer facing content.
- Experience of working on multiple priorities in a dynamic delivery environment.
- Keen problem solving skills, with high levels of accuracy and attention to detail
- Adept at establishing and forming relationships with colleagues.

Desirable:

- Experience of using Adobe Experience Manager and Teamsite.
- An understanding of accessibility standards.
- Ability to interpret HTML and CSS.
- Practical knowledge of search engine optimisation and writing content with this in mind.

So what can we offer you in return?

Become part of our diverse team, and you'll experience a rare opportunity to make a difference to the lives of millions through our brands.

We’ll provide you with an energising and lively environment that focuses on equal opportunity and real career progression. We'll take your personal and professional development very seriously and allow you to make a genuine difference throughout your career with us.

In addition to the salary quoted, the position also offers a Discretionary Performance Share Award, generous pension contribution, a flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary), private health cover, share schemes and 28 days holiday plus bank holidays

We deeply value diversity, and are proudly committed to being an equal opportunity employer.

If this is you, come and join our inclusive, values-led team passionate about making a difference

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make