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Customer Service Advisor

4 months ago

Cheltenham, United Kingdom The Ardonagh Group Full time

Do you have experience working in a customer facing role? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Customer Service Advisor within our friendly team based in Cheltenham.

Joining us as a Customer Service Advisor in our office based in Cheltenham, means you'll have the benefit of working Monday to Friday, earn a basic salary relative to your experience as well as a generous bonus structure. This means you have the opportunity to earn OTE of up to £23,000. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below.

The office is based in the centre of Cheltenham which is home to many cafes, shops and excellent transport links and a variety of parking options are available if needed within just a 10-minute walk from the office.

Our friendly team are extremely sociable with monthly team days in the office where there are different games and activities to build those great working relationships. The team are also frequently rewarded with free lunches, award ceremonies and other activities such as team building events, summer parties and Christmas parties.

Lots of training is provided when you join us and a 3-week induction gives you the chance to learn all about the types of products. You will then have an 8 week training academy providing you with all the necessary support to ensure you feel confident in the role.

**So, what does the role of a Customer Service Advisor here involve?**
- Build positive relationships with customers, Insurers and other external stakeholders providing advice and solutions as required
- Take personal responsibility for own development and ensuring knowledge and expertise is kept up to date
- Working in a regulated financial environment you will be trained to play an important role in helping the company ensure regulations are followed to protect our customers

**What are we looking for in our** **Customer Service Advisors?**

Someone who is focused on giving the best possible experience to our customers, if you have a background in retail or hospitality that would be an advantage but isn’t essential. You will need to enjoy working in a team, helping and supporting others and be driven to achieve all our team goals and objectives. Having attention to detail, and the ability to learn quickly and a positive attitude is also a must.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Towergate, within Ardonagh Advisory is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity. We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

**Job Types**: Full-time, Permanent

**Salary**: £10.43 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Cheltenham: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: ARDNM814498
Expected start date: 13/02/2023