Sales & After Sales Advisor

2 weeks ago


Kendal, United Kingdom J J Martin CAS Limited Full time

JJ Martin (Catering Appliance Superstore) Ltd is a family business trading originally in Cumbria and subsequently over the UK and N Ireland for over 80 years. We supply commercial catering equipment to the UK catering industry and process thousands of orders each month.

We are looking for a highly motivated, caring and dedicated new member of staff to join our Customer Sales and Service team. You will help solve customer issues with care and with passion and provide the perfect customer experience every time. The job will involve managing telephone and web requests to enhance our customer's sales experience using your strong relationship-building skills you will turn opportunities into orders as well as listen attentively to our customers and address their requirements.

The role will include;
- Taking inbound calls and capturing both over-the-phone and online orders
- Checking availability against stock and supplier
- Managing and processing purchase orders for our account customers
- Building rapport and using effective questioning if needed to identify the most suitable products
- Listening attentively to customers and connecting them with the appropriate department or person to address their needs
- Building up long-term relationships with Clients & Suppliers alike.
- Accurately recording and logging interactions with customers and updating account information and retrieving information if required to create reports for management
- Working with management to maintain best practices for efficient communication with sales and servicing customers
- Contributing to the bottom line via excellent customer service. Working with the wider sales team to hit revenue, margin and sales conversion.
- Representing brands, offers and upselling when appropriate and required.

You will be a self-starter, keen to further develop both your personal and the team’s knowledge and skillset, with a ‘make it happen attitude.’ Have the ability to work in a target-driven sales environment and to prioritise tasks.
This role will initially be office based. Once knowledge and experience have been gained at a sufficient level on our products and brands there may be the potential to work from home on a hybrid basis. Salary will be based on previous experience.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- Mintsfeet Road South, LA9 6ND: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Sales and After Sales Advisor


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