Dental Receptionist

We are looking for a friendly, motivated receptionist to work in a busy NHS and private dental practice in Hambleton, Poulton-le-Fylde.

Receptionist experienced is preferred but not essential as training will be provided.

**Key accountabilities**

**Performance**
- Excellent communication skills
- Take ownership of the daily and weekly reception tasks
- Support the promotion of patient choice through asking patients to complete dental histories and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

**People -**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

**Process **
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Patients -**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls

**Salary**: £10.50 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Hand sanitising stations, PPE provided, screens on reception, patient screening prior to arrival, full covid SOP compliance

Work Location: In person