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Customer Handover Assistant

4 months ago

Toddington, United Kingdom Just Go Full time

Just go are the largest self-drive motorhome hire company in the UK with a reputation for delivering top quality vehicles for hire and sale.

We are currently looking for seasonal staff to join our Front of House team.

Maintaining high standards of customer service whilst ensuring the quality of information provided to clients is correct & informative is key to being successful in this role.

You will be assisting customers by delivering an exceptional customer service experience from start to finish of their holiday through:

- Meet & Greet clients
- Responsible for the complete handover of the motorhome to the customer from start to finish. Including obtaining the necessary documents, upselling shop items, taking payments, explaining rental agreement and providing a tour of the motorhome
- Collect clients from the local train station
- Responsible for inspecting and checking the vehicle on return from hire, including taking payment for all chargeable items and dealing with accident and damage scenarios
- Conducting final checks on all vehicles to ensure they are ready for hire, ensuring all additional extras purchased are loaded into vehicle
- Strong customer service skills with a passion for creating a market leading customer experience
- Outgoing personality
- Strong attention to detail
- Keen, quick learner
- Must be computer literate & have experience in using a tablet device
- Able to work as part of a team as well as independently
- Full UK drivers’ licence (with more than 2 years driving experience)

Applicants must be available to work Saturdays and school holidays.

Shifts are available on a zero hours contract, hours between 8:30am - 5:00pm dependant on business requirements. Hours will be arranged in advance on a flexible basis & a rota provided in advance for the forthcoming week(s).

**Job Type**: Zero hours contract

**Salary**: £11.00 per hour

**Benefits**:

- Free parking
- On-site parking

**Schedule**:

- Monday to Friday
- Weekend availability

Expected start date: 01/04/2023