Knowledge Management Specialist

6 months ago


Sheffield, United Kingdom Fragomen Full time

Job Description

Knowledge Management Specialist

Sheffield, UK
- About the role:
The Immigration Knowledge Management (KM) Specialist is part of the Knowledge Group, which has global responsibility for keeping clients and staff informed of the changes in the global immigration and mobility landscape and their impact on clients and the firm. The Immigration KM Specialist supports the country content change controls and information management functions; and assists with the development and maintenance of Fragomen’s Knowledge systems and products, including the Immigration Knowledge Library (IKL) - our core immigration knowledge database - the Fragomen Knowledge Center (FKC) and its associated country documents and products.
- Key responsibilities will include:_
- Provide administrative support for existing processes for content maintenance and procedures associated with various Knowledge products and platforms - including the Immigration Knowledge Library (a SharePoint based platform), country document updates, videos, and other derivative products.
- Provide support and ideas to improve content development processes and help mitigate errors and inconsistencies.
- Conduct regular quality control of products and processes to maintain accuracy of content and efficiency of processes.
- Work with technologies such as SharePoint, and Fragomen proprietary systems to efficiently update, review and store country information to support the User/Reader experience.
- Work with the larger Knowledge Group on content updates, system upgrades, and research initiatives, as required, including with data collection and evaluation from Subject Matter Experts.

About you:

- Relevant educational background in communications, legal studies, international relations, etc. is preferred.
- Immigration and/or global mobility experience is desirable.
- Relevant experience in content management or equivalent preferred.
- Strong written and oral communication skills with the ability to convey complex immigration concepts with clarity.
- Experience working with Microsoft O365 products, including SharePoint and Excel. Knowledge of Tableau is a plus.
- Must have strong organisational skills to efficiently manage priorities.
- Strong problem-solving and troubleshooting skills.
- Ability to categorise and analyse large scale complex data sets.

Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 400 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events.

The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas.. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.
- Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status._



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