Clinic Receptionist

4 days ago


Cheltenham, United Kingdom The Regency Clinic - Part of The Medical Full time

The Regency Clinic, Part of The Medical is a fast-growing, award-winning business offering convenient, high-quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time/Job Share/Full time Receptionist to join our team to work at our Cheltenham Clinic. This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a busy, fast paced environment.

Full training & induction process will be given.

**SKILLS & ATTRIBUTES**:
Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative, as well as managing administrative duties.

We will be looking for:

- Excellent 5* customer service skills and telephone manner
- Strong organisational skills and effective multi-tasker
- Confident IT skills
- A genuine passion for people's welfare with a kind and friendly disposition
- A proactive and quick learner - Excellent communication skills

**MAIN RESPONSIBILITIES**

**- Clinic Welcome** - greeting our patients when they arrive.
- **Reception experience**- engage with our patients to ensure that their experience is 5*

**- Booking Appointments** - book patient appointments into the diary.

**- Payment & invoicing -** take payments & processing company invoices for payment.

**- Managing Practitioner diaries** - ensuring clients are booked with the correct registered practitioner, appointments are structured are productively & portals are updated daily.

**- Registration and Consent** - ensure that new clients register fully and consent to the terms of business and to clinical assessments.

**- Cancellations and DNAs (Did Not Attend)** - manage the cancellation and DNA processes from end-to-end.

**- Daily Reporting/ Administrative task
- **Ensuring all processes are up to date/ actioning outstanding

Basic hours: Part-time/ full time also considered. Part-time hours available, Job Share considered: 15-30 per week / full time 40 hours per week considered.

Monday - Friday - Flexible Hours between 7.30am to 7.30pm

One Saturday morning per month 08:30 - 12:30.

Plus, support with holiday cover.

Holidays - 28 days Pro Rata - this includes UK Bank Holidays

**Salary**: up to £11.80 per hour / £24544.00pa pro rata

Experience: Reception experience preferred

**Experience in a private healthcare sector preferred but not essential/ Administrative: 1 year (required)**

Customer service: 1 year (required)

Work Location: In person

Reference ID: Cheltenham - PT Receptionist Expected start date: Immediate start available.

**Job Types**: Full-time, Part-time

Pay: £11.80 per hour

Expected hours: 20 - 40 per week

Application question(s):

- Please confirm what your idea hours would be

**Experience**:

- Front of House: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

Application deadline: 10/06/2024
Reference ID: Cheltenham - Receptionist
Expected start date: 24/06/2024


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