![The Regency Clinic - Part of The Medical](https://media.trabajo.org/img/noimg.jpg)
Clinic Receptionist
4 days ago
The Regency Clinic, Part of The Medical is a fast-growing, award-winning business offering convenient, high-quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time/Job Share/Full time Receptionist to join our team to work at our Cheltenham Clinic. This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a busy, fast paced environment.
Full training & induction process will be given.
**SKILLS & ATTRIBUTES**:
Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative, as well as managing administrative duties.
We will be looking for:
- Excellent 5* customer service skills and telephone manner
- Strong organisational skills and effective multi-tasker
- Confident IT skills
- A genuine passion for people's welfare with a kind and friendly disposition
- A proactive and quick learner - Excellent communication skills
**MAIN RESPONSIBILITIES**
**- Clinic Welcome** - greeting our patients when they arrive.
- **Reception experience**- engage with our patients to ensure that their experience is 5*
**- Booking Appointments** - book patient appointments into the diary.
**- Payment & invoicing -** take payments & processing company invoices for payment.
**- Managing Practitioner diaries** - ensuring clients are booked with the correct registered practitioner, appointments are structured are productively & portals are updated daily.
**- Registration and Consent** - ensure that new clients register fully and consent to the terms of business and to clinical assessments.
**- Cancellations and DNAs (Did Not Attend)** - manage the cancellation and DNA processes from end-to-end.
**- Daily Reporting/ Administrative task
- **Ensuring all processes are up to date/ actioning outstanding
Basic hours: Part-time/ full time also considered. Part-time hours available, Job Share considered: 15-30 per week / full time 40 hours per week considered.
Monday - Friday - Flexible Hours between 7.30am to 7.30pm
One Saturday morning per month 08:30 - 12:30.
Plus, support with holiday cover.
Holidays - 28 days Pro Rata - this includes UK Bank Holidays
**Salary**: up to £11.80 per hour / £24544.00pa pro rata
Experience: Reception experience preferred
**Experience in a private healthcare sector preferred but not essential/ Administrative: 1 year (required)**
Customer service: 1 year (required)
Work Location: In person
Reference ID: Cheltenham - PT Receptionist Expected start date: Immediate start available.
**Job Types**: Full-time, Part-time
Pay: £11.80 per hour
Expected hours: 20 - 40 per week
Application question(s):
- Please confirm what your idea hours would be
**Experience**:
- Front of House: 3 years (required)
- Customer service: 3 years (required)
Work Location: In person
Application deadline: 10/06/2024
Reference ID: Cheltenham - Receptionist
Expected start date: 24/06/2024
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