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Customer Service Apprentice

4 months ago

Derby, United Kingdom SOUTH DERBYSHIRE CITIZENS ADVICE BUREAU LTD Full time

You will support people in South Derbyshire, Derby City, East Staffordshire, Tamworth by providing advice on Welfare Benefits and Debt, providing support to clients with a clear plan of action to enable them to act for themselves, producing case records and providing dedicated support to specific teams and projects within the organisation.

**What will the apprentice be doing?**

You will support in South Derbyshire, Derby City, East Staffordshire, Tamworth and surrounding areas by:

- Providing advice on the full range of general enquiry areas maintaining quality standards and achieving performance targets
- Providing support to clients with a clear plan of action to enable them to act for themselves and to advocate for those who need practical assistance to progress their case
- Producing detailed case records on our CRM for the purpose of continuity of casework, statistical monitoring and report preparation
- Providing dedicated support to specific teams and projects within the organisation, as required

You will receive accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service which will help start your career and give you an insight into the businesses processes and procedures. Our training is all complete remotely via teams with a development coach who will be available for support 24/7. You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours.

**What is the expected career progression after this apprenticeship?**
- Opportunity to progress through Citizens Advice Adviser Learning Program and complete Generalist Adviser training
- Continued professional development as well as opportunities to continue with further externally accredited learning

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgmental

**Company Benefits**:

- 25 days annual leave plus bank holidays, and additional 3 days leave over Christmas period
- Up to 5% pension contribution
- Opportunity to consider flexible working, and remote working where appropriate
- Free refreshments including tea and coffee

**Job Types**: Full-time, Apprenticeship

**Salary**: £5.00-£9.50 per hour

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Overtime

Application question(s):

- Do you have a willingness to work evenings and weekends as required?
- Do you have GCSE grades C/4 or above in Maths and English?
- Are you able to easily travel to and from the Derby & Swadlincote offices?

Work Location: Hybrid remote in Derby, DE1 1RS

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