Night Receptionist

AG Hotels Group is seeking a dedicated and customer-oriented individual to join our team as a Hotel Night Receptionist at our hotel
- **The Stuart Hotel, Derby**. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.

**This will be a 4 on and 4 off working schedule.**

**Responsibilities**:

- Greet and check-in guests arriving during the night shift
- Assist guests with inquiries, requests, and provide information about the hotel and local area
- Handle guest complaints or issues promptly and professionally
- Manage the check-out process and ensure accurate billing
- Handle cash and credit card transactions accurately
- Maintain the front desk area, ensuring it is clean, organized, and presentable
- Monitor security cameras and ensure the safety and security of guests and the premises
- Perform administrative tasks, such as updating guest records and making reservations
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Handle emergency situations and follow appropriate procedures

**Requirements**:

- Previous experience in a similar role is preferred but not essential
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Knowledge of PMS and basic computer skills
- Availability to work overnight shifts, including weekends and holidays
- Professional appearance and demeaner

**Job Types**: Part-time, Permanent

**Salary**: £11.00 per hour

Expected hours: 32 per week

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Hotel: 1 year (required)

Ability to Commute:

- Derby, DE1 2QR (required)

Work Location: In person