Administrator / Carer

2 weeks ago

Hinckley, United Kingdom Think Group Full time

An exciting new opportunity has arisen for a full-time administrator/carer who will share our core values, ethos and passion for delivering high-quality care. We are recruiting an energetic, dynamic and caring administrator/carer for this role to maintain and develop our home care services for Home Instead Hinckley, Burbage and Nuneaton.

Our main priority for this role is to find people with the right attitude and behaviours to match our own

**The Role**
- You will be majority office based with outbound visits as and when required.
- Support care consultations, service reviews and completing client support plans.
- Conduct staff supervisions and client QA’s.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on internal software.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor Care Professionals.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and Care Professionals.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.

**Essential Criteria**
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Be organised and flexible to meet the needs of the business.

**Competencies**

**Core Competencies**
- Driving Results
- Customer focus
- Influencing
- Teamwork & Collaboration
- Communication & Relationship management
- Living Home Instead

**Role Specific competencies**
- Adapting to Change
- Quality focus

**Shift Pattern**
- Monday to Friday
- Alternate Weekends

**What we offer**:

- Progression
- 28 days holiday
- Excellent learning and development opportunities (support to complete your NVQ up to level 5 and regular free training).
- **Competitive salary** (reviewed annually and regularly monitored)
- Overtime Available
- Paid Induction and Training
- Great working environment
- Pension Scheme
- Casual Dress
- Opportunity to Complete Fully funded NVQ’s up to level 5
- All mileage paid at 30p per mile
- Free DBS check

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

**Benefits**:

- Casual dress
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Hinckley, Leicestershire: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: FCS-T

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